Refund and Return Policy

We want you to love your items! We gladly accept returns within 14 days of the date the order was placed. Please see below for restrictions regarding body care products.

QUESTIONS?
Email us at returns@divineavenue.co and someone will get back to you shortly. 

RETURN CONDITION
All items must be sealed, unworn and in their original condition. 

REFUNDS 
Refunds are issued to the original payment method (Visa, MasterCard, PayPal, Store Credit, etc). If the original payment method is unavailable or cancelled, the return balance will be issued as a store credit. Original shipment fees are non refundable. 

EXCHANGES 
are unable to offer exchanges or hold items for future purchase. Questions about size, fit or materials? Email us at info@divineavenue.co

BODY & OIL PRODUCTS
Due to the intimate nature of body and oil products, all body products are final sale. We will offer a replacement or a store credit in certain circumstances. Please send us an email with any concerns or questions.

REPAIRS AND DEFECTIVE ITEMS 
We assess repairs and defective items on a case by case basis. Please email returns@divineavenue.co with the following information: 

  1. Order Number 
  2. Email Address used during order 
  3. Item Name 
  4. Photo of damaged Item

Please note we are not able to repair or replace defective items after 30 days from the date of purchase.

RETURNING A GIFT?
If you are returning a gift, please email our team at returns@divineavenue.co
 with the following information:  

  1. Original purchasers name or email address
  2. Order number (if available)
  3. Name of Returned Item 
  4. Your Contact information 

CANCELLATIONS
Items cannot be cancelled once the order is placed. However, you can always return an item if you are not happy with it. 

LOST OR STOLEN PACKAGES 
Please ship your package to a secure location to ensure it is delivered without risk of theft. Once a package has been scanned as delivered, we are unable to pursue a claim on your behalf and cannot recoup the value of the package. If the package has been lost in transit and has not been scanned as delivered, we are happy to place a claim on your behalf with the courier. A replacement or refund will be issued once the courier has finished the claim investigation process.